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The only thing aistrategyminer.com sells is the paid AIStrategyMiner Strategy Builder licence.

The only paid product is a licence for AIStrategyMiner Strategy Builder, our no-code tool that generates MQL5 source code. It is sold as a one-time purchase: you pay once and keep the licence.

Because the licence is a digital product, we do not, as a rule, offer refunds — except where a refund is required by applicable law. This Refund Policy explains that rule, the legal exception, and how to contact us.

Payments are processed securely by PayPal. AIStrategyMiner is the seller of record and handles billing and receipts directly. Any refund required by law is returned to the original payment method.

This Refund Policy forms part of our Terms of Service. Section 5 of the Terms describes what the paid licence includes, and Section 6 confirms that you own the code you generate.

A Strategy Builder licence is activated on your account immediately after payment. At checkout you expressly request immediate access and acknowledge that, once the paid features are activated, you lose any statutory right of withdrawal or cooling-off period for that purchase. This is permitted for digital content supplied with your prior consent under EU and UK consumer law.

If you do not wish to give up that right, do not complete the purchase. The Strategy Builder has a free canvas and a generator demo that let you design a strategy and see candidate counts and stage pass/fail before you decide to buy — use them first to confirm the tool suits you.

Almost every issue with the Strategy Builder is an account or configuration issue that we can resolve with you. If something is not working, we will work through the following steps with you:

• Support. We check your licence status, restore access to the paid features, and help with generating and compiling source code.
• Fix. If the Strategy Builder itself is at fault, we correct it and confirm with you that the paid features work as described.

Support is how we resolve problems with the Strategy Builder; it does not create a right to a refund.

The Strategy Builder licence is a digital product that is delivered and activated immediately. For that reason, we do not refund a Strategy Builder licence once it has been purchased.

The only exception is where applicable law requires us to give a refund — for example, where you were charged more than once for the same licence, or where mandatory consumer-protection law in your country gives you a right to a refund that cannot be excluded by contract. Nothing in this policy limits a right you have under such law.

The Strategy Builder generates source code; it does not trade and it does not guarantee any outcome. The following, for example, are not refunded:

• Trading results of an EA you generated. Losses, drawdown, or performance that did not meet your expectations. Automated trading carries risk, and past or backtested performance is not a guarantee of future results (see our Risk Disclosure).
• Change of mind after the paid features have been activated.
• Broker or account conditions that prevent a generated EA from operating as you intended — spreads, commissions, swap, slippage, execution speed, stop level, minimum lot, hedging or FIFO restrictions, or non-standard symbol names.
• Your environment. An unsupported MetaTrader build, an unavailable VPS or terminal, or insufficient historical data when running a generated EA.
• Code you changed. Generated source that you or a third party edited, recompiled, or combined with other code.
• A strategy the Strategy Builder cannot express. The available blocks and templates are documented and usable on the free canvas before purchase; the paid licence adds the full generator, compiling and the editable source code, not new strategy logic.

The Strategy Builder's free canvas and generator demo are free to use. No payment is taken for them, so no refund applies to them.

If you believe you were charged in error, or that applicable law entitles you to a refund, contact us via our contact form or by email at contact@aistrategyminer.com. Please include:

• Your order or receipt number.
• The email address of your AIStrategyMiner account and the address used for the purchase, if they differ.
• A description of the problem — what you were doing in the Strategy Builder and what it showed. If the issue involves generated source code, include your MetaTrader build number and any compiler errors.

We aim to respond within 5 business days. If a refund is approved, we process it to your original payment method within 10 business days of approval; the time for the funds to appear then depends on your payment provider.

If you believe a charge is incorrect, contact us first — most billing issues are resolved the same week. Where a chargeback is raised without contacting us, we will respond to your payment provider with the record of the purchase, including the licence activation timestamp, your use of the paid features, and your checkout consent to immediate access. The paid features may be suspended while a dispute is open; the free canvas is not affected.

We may update this Refund Policy from time to time. The effective date above will be updated accordingly. The policy in force at the time of your purchase applies to that purchase.

Questions about refunds? Contact us via the contact form or at contact@aistrategyminer.com.